FAQ
General ask questions
PRICES
Shipping cost are calculated at check-out and are based on express courier delivery. Shipment cost depends on total order weight and
country of delivery. When ordering you can preview the final cost by entering your delivery address and the total amount will be displayed
before you pay.
Do you want to have your order loaded by your own courier or wish special quantity delivery (pallet/container)?
please do not hesitate to
No. taxes are calculated at check-out and are based on Invoicing and delivery address. Italian VAT (22%) is only applied for orders
made within EU counties.Italian VAT is never applied for deliveries outside EU countries but national customs can require you to pay
national import duty. If however this does not answer your question then please do not hesitate to Contact us
ORDERS
No problem: you can cancel your order for any reason within 14 days from purchase. If the product has been delivered on the way to your
door you’ll be asked to return the product, which must be new, complete of all it’s components and in it’s original packaging.
No problem: contact us and we’ll arrange the product exchange. Contact us
DELIVERY
90 % of orders are shipped within 24ours from purchase.and delivered within 2-3 days worldwide. you can follow your parcel by logging
in your account. A tracking number is provided and it’s linked to the courier website that will show where’s your order and when it will be
delivered. Login to your account to check your order delivery status
If you are unavailable at the registered delivery address, Contact us and provide a secondary delivery address where the courier can deliver
too. A phone number is also required by the courier to get in touch with you in case you’re unavailable or if they cannot locate your address.
For further assistance you can also contact the courier directly trough his national support center/hotline and provide them your order’s
tracking number you find the name of the courier and tracking number in your order resume. Just log in into your account to find this
informations.
Warning: in case you are unavailable and unreachable for a long time,and the courier is therefore unable to deliver the parcel it might be
shipped back to the seller and shipment costs will be charged to your account.
Contact us immediately! and provide a correct delivery address. A phone number is also required by the courier to get in touch with you
in case of you’re unavailable or if they cannot locate your address. Contact us
WARRANTY & CUSTOMER SUPPORT
Products are covered by limited warranty for a period of 2 years from purchase date. Your warranty starts automatically and order’s data are
stored in our database. You don’t need do fulfill any form neither to keep any document. We take care of warranty claim yo’ll just need to
tell us your name and surname.
Any product defect which is due to manufacturing or material defects. In case you have any issue with your product we’ll be happy to solve
it quickly. Most of the problems can be caused by worn wiring, installation or incorrect adjustment: Call or E-mail us
(you can also inquire for a call back) we’ll first have few questions that will help us identifying the most probable cause of your problem.
If we cannot solve it by phone and confirm the problem comes from a product defect we’ll immediately replace or repair the defective
component. According to the type of component we’ll tell you if you have to ship back the product for repair or further analyst.
In most cases we try to avoid having the part black to ensure quicker solution. We take care of our customer until they’re satisfied with the
product purchased!
Learn more about Warranty
Learn more about our Customer Service
Our customer’s satisfaction is our first goal. If you have any questioner problem before, during or after installing your opener,
just contact us and we’ll provide you competent help until your 100% happiness. Do not hesitate to contact us 7/24h
For sure we provide phone & e-mail customer care and technical support in English as well as in many other languages tutorial videos and
instruction manuals also comes in English.
